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I currently have a website but would like to have your program. How will this affect my current site? |
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There are several ways we can make this change. The best would be to incorporate everything you have today into your new site. This would be the least cost way and the easiest. When you chose your layout design the software engineers will then copy everything you have today into the new site. Another method would be to have a second hosted site. You could add a button named “Products” on your current site and when someone clicked on this button it would then roll over to the product sales site. |
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I do not have a website or a domain name (URL) today. What do I do? |
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During the initial interview you tell us what you would like your domain name to be and we will secure it for you. If it’s not available, then we will provide you a selection of close matches for you to choose from. There will be an additional charge for that. |
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How long will the process take before my site is up and running? |
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AIS is representing that it will take 8 weeks but we have had sites completed and launched in 9 days. The time it takes is mainly in your hands. If you are quick to respond and enter the information you want on the site then it may be completed in less than two weeks. |
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How much customization is possible? For example, could we add additional links besides “maintenance”, such as avionics, charter, line services, etc.? |
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The templates are just basic layout designs. You can change the colors, photo, etc to personalize this to what you like. The button or links tabs to other pages are your choice. There are about 25 different options that are standard to choose from or you can create your own. During the initial interview part of the online website development process, you will select the tabs you want on your site. There may be an additional charge for that. |
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Could each link have more than one page? |
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YES…. Each link or tab will only launch the first page of that section. There may be an additional charge for that. |
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If I wanted to have a “work example” page, would I have access to it for update purposes, or would the AIS website administrator need to do that? |
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The basic answer is yes. You will want to make sure during your initial interview that you state that you want the ability to change that section without involving the software developers. There may be an additional charge for that. |
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Would the website run on our server, or yours? |
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The website will be hosted on servers located in a major data center in Phoenix, AZ. This is a specialized computer and communications housing facility that is secured and connected to the outside world with major data communications lines. Bandwidth to reach your site should never be an issue. Speed of operation of the site will be as fast as any out there today. I have contracted with the hosting center for multiple sites and the main product database thus receiving bulk rates. This is how we lower the cost in order to save money for everyone involved. |
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Would the website URL be like it is today, example: www.mycompanyname.com, or http://xxxxxxxxxx/mycompanyname.com? |
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It would remain as it is today. There would be nothing added before or after the name. This includes the email addresses as well. |
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I would like to keep the same buttons we have now with the new format is that possible? |
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Yes! You can also add additional buttons if needed. There may be an additional charge for that. |
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I currently take credit cards on my website for products and services. Can I keep this function? |
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Yes! The items purchased from the product section will go through our processing center. Anything else would go through your card processing center. |
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If you host the mycompanyname.com URL, will you be able to forward emails with @mycompanyname.com to our Exchange Server as our current host does? |
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Yes! The email hosting server will work with almost every email program. Plus you will have the ability to access your email for any internet connection. There may be an additional charge for that. |
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Can we provide you with a copy of our web site template and you insert AIS content? |
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Yes! This development will take a little longer but can be done. Keep in mind that if you have items in your current site such as a Flash Intro you may want to update this as the Flash Intro have become dated and not as popular as they were a few years ago. |
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How will I know if someone orders a product from my website? |
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When someone purchases an item from your site you will immediately receive and email notification of the sale with all of their contact information, item purchased and dollar amount of the order. You need to do nothing, AIS will handle all phases of the transaction. |
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Once an order has been placed on my website, what do I need to do? |
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Nothing! AIS will handle everything for you. |
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What does the customer see when he places an order? Does he receive an email or phone call or what? |
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The customer will have the ability to print a receipt of the transaction from your website. In addition, he will receive an email confirmation. If there is a need to call the customer for any reason AIS will do this on your behalf as the Order Fulfillment Center for your company. All confirmations, receipts, packing list and invoices will be in your companies name, not AIS. |
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How are returned products handled? |
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There is a very comprehensive and detailed RMA policy on each website. All of the process is handled by AIS. |
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How are warranty related issues handled? |
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All warranty related items are handled directly with the manufacturer. AIS and your company are only the sales arm and all warranty issues will be directed to the manufacturer. |
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What do I do if the customer calls me and ask me questions about products on the website? |
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Direct your customer to the Request for Maintenance, Request for Quote or Contact Us section of your website and have them fill out the form with their specific questions - that way you will have record of the inquiry. Once you receive the email generated from your website, forward to AIS for assistance if you need to. |
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Is the product shipped to the customer under my company name or yours? |
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The invoice and packing slip have your company name and logo on them. |
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How current is the pricing of the product on the website? |
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Pricing is updated daily. |
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Who is in control of the featured products that are on my homepage? |
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AIS. There is nothing you need to do but if you have suggestions for items to feature; we would like to know. |
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What will I need to prepare to get started? |
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Nothing….. The 5 phase program will step you through the process. |
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Can you explain how the development process works? |
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You will go through five phases in the development process. Phase one is the selection of the basic layout and colors. Phase two involves approval of the layout design, colors and basic operations. During phase three you will provide all of the content for the site. Photo’s, write-up about your company or other information to be contained on the site. The fourth phase is the Approve and Launch phase where you can see how it will work and look prior to the final phase “GO LIVE” where it is pushed for the world to see. |
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Does my website have to look exactly like one of the templates that you have displayed? |
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Absolutely not. The templates are supplied to you to help you generate ideas on how you would like your website colors and layout to look. You can provide our developers your own images, color choices, or anything else you can think of. You are receiving a 100% custom designed website for your perusal. We can even build your new website around your existing homepage if you would like. There may be an additional charge for that. |
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Can I choose which buttons are displayed on my website? |
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During your initial online interview you will be asked various questions about what you like and don’t like as well as which buttons you would like to have on your website. Our only requirement is that you have a Products button so that your customers can view the over 150,000 products that are available for sale on your website. There may be an additional charge for that. |
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Can I sell my own products from my newly designed website? |
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Yes, during your initial interview you can choose to have a button created on your website that will open a page that will list your products that you have for sell. There is an additional charge for that |
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How do I change the content with-in the pages of my website? |
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You can control the content of some of the pages with our state of the art Content Management System. You cannot however change the main page or the Contact Us Page.. No special software programs or knowledge is required. AIS will manage the content on your products page (section of your website that list over 150,000 products). |
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Do I have to stock any of the products that are for sale on my website? |
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No, AIS is your order fulfillment center. We ship the products directly from our warehouses to your customer. Sit back, relax and let us take care of the legwork. |
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Once my website goes live, how do I know what activity my website is having? |
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We have built in several ways for you to determine the activity level that your website presence is having on the internet. First, your contact information is listed on your website so that if your customer needs to contact you, they know how. Secondly, the Request for Maintenance / Quote form, Contact Us form, and Product Purchase Check-Out Form, is all email based. Anytime your customer completes these forms and clicks submit, you are instantly notified via email. Finally, you can use your website activity tracking software (provided to you with your website) to see all the hits, visits, pages viewed, links into your website, etc. that website administrators like to see when managing a website. |
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Do you provide e-mail accounts with this? |
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Yes, you are given 50 “anywhere” email accounts with your new website to use at your discretion. You can access your email via the internet and your email is protected via a username / password authentication. The anywhere email accounts are POP3 / SMTP compatible (they can be used with your existing email client; i.e., Outlook, Outlook Express, etc.). You are not required to use these; however, they are included at no additional charge with your new website. |
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Do you have an example of a success story from one of your dealers that have partnered with you on this program? |
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The very first dealer site that went live sold approximately $9,000.00 during the first month of its existence. This does not include the business that the website generated through the “Request for Maintenance” or “Contact Us” features on their website. |
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If I get in the middle of one of the online development phases and have to log out to do something else, can I return to the session and continue later? |
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Yes! |
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Who do I call if I run into a problem during the website development stage? |
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Once you begin the process you will be assigned a Project Manager. Your project manager will stay with you and guide you through the entire process. |
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If I elect to go with your dealer website program will I also be listed on your AIS site as an authorized dealer? |
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YES! Once your site is live on the internet your site will be included in the authorized dealer section of our AIS Wholesale site. This is free of charge to you. |
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What about security? My security and that of my customers? |
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We have taken a number of steps to safeguard the integrity of our data and prevent unauthorized access to information that is maintained in our computer systems. These measures are designed and intended to prevent corruption of data, block unknown or unauthorized access to our systems and information, ensure the integrity of information that is transmitted during the sales transactions and to provide reasonable protection of private information that is in our possession.
For security purposes and to make sure this service remains available to all users, we use special software programs for monitoring and auditing network traffic to identify unauthorized attempts to upload or change information, or otherwise to cause damage to this computer system. We also use proprietary software tools to control access to specific applications and services and industry standard security software to protect data that is transmitted electronically.
WARNING -- If security monitoring reveals possible evidence of criminal activity, information pertaining to such activity may be provided to law enforcement officials.
Unauthorized attempts to upload information and/or change information on our website are strictly prohibited and are subject to prosecution under the Computer Fraud and Abuse Act of 1986 and Title 18 U.S.C. Sec.1001 and 1030.
The information contained in this policy statement should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided. |