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Avionics International Supply, Inc (AIS)
AIS Quotation Policy
QUOTATION:
Quotations are valid for 30 calendar days from date of Quotation.
HAZMAT:
Additional fees may be charged for HazMat or restricted items.
PAYMENT TERMS:
Products purchased from AIS are governed by the AIS standard payment terms related to your account and shown on the quotation under Payment terms.
WARRANTY:
Products sold by AIS are warranted by the original manufacturer, not AIS.
RETURNS:
Please see the AIS Returned Material Authorization Policy (RMA)
TERMS & CONDITIONS:
All products sold by AIS are bound by AIS terms and conditions on file for your account. (No Exceptions)
PRICING:
Quotations are priced as FOB the AIS warehouse dock located at 1750 Westcourt Road, Denton, TX 76207 (USA).
SHIPPING:
Unless otherwise directed at time of ordering, all orders are shipped via UPS or Fedex, FOB our dock. Expedited and HazMat shipping is available but not included in the quotation. Quotation does not include freight or any type of export fees related to international shipments.
If you have any questions please contact our Customer Service Department at 940-566-0035 or 1-800-553-2233 or by email to info@avionicsinternational.com.
THANK YOU FOR YOUR BUSINESS!
AIS Order Confirmation Terms & Conditions Policy
The Order Confirmation is a verification of the order you placed with Avionics International Supply, Inc. and your acceptance of all of the terms and conditions as shown on the original AIS Quotation. If everything on this confirmation is correct, and you agree to the original Quotation Terms and Conditions you do not need to do anything.
If anything on the Order Confirmation is incorrect, please notify us ASAP.
HAZMAT:
Additional fees may be charged for HazMat or restricted items.
PAYMENT TERMS:
Products purchased from AIS are governed by the AIS standard payment terms related to your account and shown on original quotation under Payment.
WARRANTY:
Products sold by AIS are warranted by the original manufacturer, not AIS.
RETURNS:
Please see the AIS Returned Material Authorization Policy (RMA) Special ordered, customized items and non-stocked items are non-cancelable and not a returnable item under the AIS Return Materials Policy.
TERMS & CONDITIONS:
All products sold by AIS are bound by AIS terms and conditions on file for your account. (No Exceptions)
PRICING:
Qriginal Quotations was priced as FOB the AIS warehouse dock located at 1750 Westcourt Road, Denton, TX 76207 (USA).
SHIPPING:
Unless otherwise directed at time of ordering, all orders are shipped via UPS or Fedex, FOB our dock. Expedited and HazMat shipping is available but not included in the quotation. Quotation does not include freight or any type of export fees related to international shipments.
AIS Returned Materials Policy
GENERAL PROVISIONS
Each returned part must have a Return Material Authorization (RMA) number assigned to it by an AIS Customer Service Representative before the return will be processed by Avionics International Supply, Inc. (AIS). Returned parts must have been originally purchased from AIS and must be in their original packaging and properly packaged to prevent shipping and handling damage.
AIS will return to the customer either new, repaired or re-manufactured items or components that are warranted in accordance with the original Manufacturer’s warranty. Products sold by AIS are warranted under the original manufacturer, not AIS. Defective products returned will only be issued credit upon the original manufacturer authorization and all credits, if any, will be account credits against future purchases from AIS.
RMA NUMBERS & PROCESS
AIS, at its option, may return, unprocessed, and at the sender’s expense, any item received without a valid RMA number. All merchandise being returned for credit or refund under the RMA policy should be returned within 30 days from date of purchase. All merchandise is required to be received by us in re-saleable condition-packed in original manufacturer's box, complete with instructions and all components or documents (if applicable).
To obtain the required RMA numbers, the Customer may contact an AIS Customer Service Representative and provide the AIS Customer Service Representative with the following information:
2. or AIS Customer Account Number or Customer Name
3. Contact Person call-back telephone number and email address
4. Serial number and/or part number for each item to be returned
5. Reason item is being returned
[Note: The AIS Customer Service Representative may need additional information depending on the nature of the problem.]
AIS Customer Service will verify the warranty status of each item before assigning an RMA number. Serial Numbers and purchase date will be verified against all available AIS and manufacturer records. Non-warranty items will require a Customer Purchase Order number to be issued to AIS before repairs will be started on the RMA.
If a product is returned to AIS it may be subject to a re-stocking fee at AIS’s discretion. The AIS standard restocking fees is 25%. No RMA shipment will be accepted if it is shipped "COD", "Freight Collect", or "Third Party Billing" as it cannot be accepted by our receiving warehouse. Certain items may not be eligible for return (e.g. books, dvd's, videos, clothing, special or custom order items, non-stocked items, etc).
An RMA number will be assigned to each shipment or each item to be returned.
SHIPPING INFORMATION
Shipment must contain a packing list with the RMA number, Part Numbers and Serial Numbers for each item. RMA numbers must be clearly marked on the outside of the shipping containers.
Use original packaging for returns. Poor packaging may result in physical damage to the returned part(s). If the shipment is damaged, AIS will document the damage, notify the sender. All costs associated with repair of the damage from shipment will be borne by the sender. In some cases, damage to the shipment may result in the cancellation of the items within that shipment.
The Customer will pre-pay freight to AIS, and AIS will pre-pay return freight to the Customer. AIS will use the most economical method of shipment. Any special Customer shipping requests will be billed to the Customer.
NO DEFECT FOUND CHARGE
The customer will be charged $125 for each item which is returned for RMA if the item is found to be in sound working condition and found to be free of defects by the original manufacturer. The customer will be notified and a purchase order will be required for the full amount of the charges before the equipment will be returned.
ADVANCED REPLACEMENT PARTS REQUEST
In the event a requirement for an Advanced Replacement Part exists, a Customer Purchase Order must be sent to the AIS Customer Service representative. Expedite Fee’s for advance replacements will be the responsibility of the customer. The customer will be billed for the full price for any part if like or same item is not returned within 30 days under the RMA process.
AIS will use its reasonable best efforts to process the Emergency Purchase Order during the same day the order is received. The Customer will pay all shipping costs.
PAYMENT
If Customer fails to fulfill the terms of payment associated with the order AIS may defer further shipments to Customer or, at it’s option, cancel the unshipped portion of any or all Customer orders. A service charge of up to 1.5% per month (up to 18% per annum) may be added to all unpaid invoices more than 30 days past due.
CUSTOMER SERVICE CONTACT INFORMATION:
Phone: 1-800-553-2233 or 940-566-0035
Fax: 940-566-8656
AIS Warranty Policy
Products sold are covered by and subject to the manufacturer's warranty policy. In cooperation with the manufacturers we represent all warranties are manufacturer’s warranties and the responsibility of the manufacturer, not AIS. Our obligation under this warranty policy is limited to assisting you in any warranty claim with the manufacturer, and under no circumstances shall we be liable for any loss, damage, injury, cost of repair or consequential damages of any kind in connection with the sale, use of or repair of any product purchased. Defective merchandise or out of box failure of product is repaired or replaced at manufacturer's option and only with their approval.
AIS Product Information & Specifications
Product data and information contained in the Avionics International Supply website, Avionics International Supply printed catalog or any specification or data sheet provided by AIS employees have been provided by AIS suppliers. Some of the information may have been summarized and rearranged to facilitate website search engine properties or for ease of locating in printed publications. While AIS attempts to verify the accuracy of all product information provided to us by our suppliers, AIS does not assume responsibility for the accuracy, omissions or errors of the information and furthermore, AIS suggests and encourages our customers to obtain directly from the manufacturer any needed documentation on any products. The information contained in the AIS website or any printed publications is intended for use by persons possessing appropriate technical skills and knowledge. Conditions of use of the information listed are beyond the control of AIS consequently AIS assumes no liability whatsoever for results obtained, loss or damage incurred as a result of the application of the information presented on our AIS website or printed publications. The AIS printed publications or website is neither a parts or maintenance manual approved by the FAA or any other governing authority and it is not intended to replace any manuals provided by the original manufacture. Users of the AIS website or any printed publication should independently verify the suitability and legality of each product for its intended purpose before the product is installed on any aircraft by use of an appropriate parts or maintenance manual or other approved FAA documentation. AIS assumes no liability and makes no warranty with respect to claims of patent, trademark or copyright infringements or other similar claims which may arise out of or in connection with the use of any information contained on the AIS website or any printed publication. AIS expressly disclaims all warranties, expressed or implied, including but not limited to implied warranties of merchant ability and fitness for any particular purpose. In no event shall AIS be liable for any injury, expense, profit loss or damage direct or indirect, incidental, consequential, special, punitive or otherwise arising our of the use or inability to use any information or product represented in the AIS website or any AIS printed publication.
AIS Additional Policies
OUR PRICING POLICY
We take great pride in offering our customers the lowest available prices in the industry. Many items will reflect discounts for various quantity purchases. Our pricing is updated daily and should reflect current pricing. Should there be any kind of price discrepancy we will notify you immediately. We will continue to do our best to minimize increases and offer all of our products at the best possible prices. All prices are subject to change without notice.
PRICING UPDATES
Although we update pricing on a daily basis, occasionally there may be a price discrepancy between the price online in the Avionics International Supply website and the actual current price. If there is a price discrepancy, that we identify at the time we process the order, we will notify you by phone, fax or email so that you are aware of any changes. You may come across a product that has a $0.00 price or Call for Quote shown in the cost location. There is a variety of reasons for this. The part number may have changed and thus the price may not have been updated, the product may no longer be available or it could be a minor computer glitch. Please do not assume that we are giving the product away. Normally if we are offering a product at "No Charge" the price will read "FREE" not $0.00.
DAMAGED OR SHORTED MERCHANDISE
All claims for shortage or shipment errors must be made within 3 days upon receipt of the merchandise.
When a package arrives if it appears to be damaged or wet please follow these procedures: If possible, please take photos of the package as received before opening and staged photos when opening the package. These photos will be very useful in damaged shipment claims with the shipping company. Notify our Customer Service Department of any discrepancies in the order. If possible email Customer Service the photos taken for reference. If the merchandise is received in damaged condition or the carrier fails to deliver the entire shipment, make note of the damage or shortage on the Bill of Lading and ask the driver to sign it. Then call the terminal office of the carrier and institute a claim for the loss or damage. If a package delivered arrives damaged, report this to the delivery driver immediately. They will issue a report on the damage at which time a replacement shipment may be made. Open and examine all packages promptly.
SPECIAL ORDER ITEMS
Many companies discourage special product requests due to the time and effort required to find non-catalog items. We take another approach and welcome requests for non-stocked items. Please provide as much information as possible including make, model, serial number of aircraft and exact part number or product you need. We will research the item and respond back to you as soon as possible, generally within 72 hours. Once advised of current price and lead time you will be notified by email of our findings. You may then place an order if acceptable. Special order items are non-stocked items and as such are non-returnable, non-cancellable orders. Our goal is to provide everything you need.
BACKORDERS
We make every effort to ship orders complete but it is sometimes necessary to backorder an item if we are out of stock. Backordered items are not charged on the invoice enclosed with the shipped items. They are noted as backordered and will be shipped as soon as stock is received. Additional Shipping charges may apply. Prepaid shipping on backorders does not apply to hazardous materials, oversized items or COD shipments.
SECURITY POLICY
We have taken a number of steps to safeguard the integrity of our data and prevent unauthorized access to information that is maintained in our computer systems. These measures are designed and intended to prevent corruption of data, block unknown or unauthorized access to our systems and information, ensure the integrity of information that is transmitted during the sales transactions and to provide reasonable protection of private information that is in our possession.
For security purposes and to make sure this service remains available to all users, we use special software programs for monitoring and auditing network traffic to identify unauthorized attempts to upload or change information, or otherwise to cause damage to this computer system. We also use proprietary software tools to control access to specific applications and services and industry standard security software to protect data that is transmitted electronically.
WARNING -- If security monitoring reveals possible evidence of criminal activity, information pertaining to such activity may be provided to law enforcement officials.
Unauthorized attempts to upload information and/or change information on our website or from our computer systems are strictly prohibited and are subject to prosecution under the Computer Fraud and Abuse Act of 1986 and Title 18 U.S.C. Sec.1001 and 1030.
The information contained in this policy statement should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided.
Privacy Policy
This Privacy Policy discloses our (“we, us, our”) privacy practices with respect to our internet based website (the “Site”), and is intended to help you understand which information we may collect about you when you visit the Site and how we will use the information that is collected.
COLLECTION
Registration
At any time, you may register with us by providing your contact information. Registering is voluntary; if you prefer not to register, you may continue to use the Site without providing your information. We collect this information to provide you with further information about our products and services. Some Site functionality, including access to product information, pricing and availability, may not be available to unregistered users.
Online Transactions
If you decide to use the Site to make an online transaction, we will collect information from you to facilitate the transaction, and such information may include, but is not limited to, contact information (such as your name and shipping address) and financial information (such as tax identification number and credit card number). Our primary goal in collecting this information is to complete a successful transaction.
IP Addresses
We may collect and use your IP address to help diagnose problems and administer the Site.
ACCESS
Order Fulfillment
We may use an outside shipping company to ship orders, and a credit card processing company to bill you for goods and services. Your information will be provided to these companies and other companies, as may be necessary, to facilitate order processing.
Additionally, we may disclose information about your online transactions to our business partners for the purpose of facilitating other transactions, including without limitation, disclosing order information to a supplier for inventory management purposes.
Business Partners
Some of our services may be offered in conjunction with a partner company. In order to provide this service to you, it is necessary for us to share your information with partner companies. If data is being collected and/or maintained by any company other than ours, you will be notified prior to the time of the data collection or transfer. If you do not want your data to be shared, you can choose not to allow the transfer by not using that particular service.
Aggregated Data
We may disclose aggregated user statistics in order to describe our services to current and prospective partners and for other lawful purposes.
Other Circumstances
We may also disclose or access account information in order to comply with the law, to protect the rights or property of our company or our users, and for administrative and other purposes that we deem necessary to maintain and improve our services.
User Access
You may access and modify your account information at any time by logging into the site (if registered) and clicking on My Profile. After modifying your information, click on Save Profile Changes at the bottom of the page.
SECURITY
Passwords and Encryption
To protect your privacy and security, we will also take reasonable steps, such as password protection, to verify your identity before granting you access or enabling you to make corrections to your account information. We recommend that you not divulge your password to anyone. Also remember to sign out of your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your information and correspondence if you share a computer with someone else.
Anytime we ask for your credit card number, we transmit that credit card number using industry-standard SSL (secure socket layer) encryption.
No Guarantee
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we will use reasonable efforts to ensure its security on our systems.
Third Parties
We will make reasonable efforts to ascertain whether organizations receiving information from us have implemented appropriate privacy policies. If we determine, in its sole discretion, that an organization does not abide by adequate privacy principles, then we will not transfer your information to that organization.
Please be aware that those web sites that are linked to from the Site may collect personally identifiable information about you, and that the information practices of those web sites are not covered by this Privacy Policy.
CHILDREN’S GUIDELINES
This Site is not targeted at children under age 18. We will not, and do not, knowingly collect or use any personally identifiable information from children under age 18.
CHANGES
We reserve the right to modify this Privacy Policy from time to time. If we decide to change this Privacy Policy, we will post notice of those changes on the Site’s homepage. If at any point we decide to use your information in a manner different from that stated at the time it was collected, we will notify you by way of an e-mail to the latest email address we have for you to obtain permission.
CONTACT
If you have any questions about this Privacy Policy, the practices of the Site, or your dealings with the Site, you may contact our Customer Service Center at the email address or phone numbers shown on the “Contact Us” page of our website.
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